Terms of sale
The followings are all
the necessary information, warnings and terms of sale that
regard and regulate the use of this web-site.
For any doubt
it is possible to contact us directly writing to our e-mail
address or sending a fax to this number +39 0761.44.45.77.
Orders
Minimal amounts of order or established
packing are not previewed.
The orders constitute the contractual proposal of the customer
and they are binding if they are confirmed for acceptance.
The dealing of the order is equivalent to confirmation and
acceptance of the same one.
Invoice must be demanded at the moment
of the order.
Prices
The selling prices of
the products are those in vigour at the moment of the order
but they could endure variations anytime and without warning.
All the exposed prices are comprehensive of V.A.T.(Value added
tax), based on the up-to-date Italy’s shares.
Taxes
The goods sold in Italy
are always subjected to V.A.T. (already included in the price
of the goods). The products sent in the European Union Countries
are taxed V.A.T. in Italy (into determined limits), except
for those sent to companies, that are taxed in the Country
of destination.
The shipments carried out from the European Union are not subject
to taxes from the Italian Country, but they can endure customs
duties and other eventual local taxes in the Country of destination.
The customer must verify, to the competent authorities of
the consignee’s Country of the goods, that the products he
acquires haven’t import’s prohibitions or limitations,
neither customs duties or other particular burdens previewed
from that Country (amounts not included in the selling prices
and consumer ‘s cargo).
In case of block of the goods to the customs because of these
reasons, company F.LLI SILVERI SNC will not be held to withdraw
the products or compensate them.
Shipments
For the delivery of the
products we use EXECUTIVE, SDA and ARTONI, companies leader
in the field of the couriers express.
The shipment of the goods can take 15 days from the reception
of the order and the times of delivery to the customer are:
Italy 15
work days
European Union 20 work days
Rest of the world 20 work days
In case of payment through
banking transfer delivery’ times take effect from the
moment of reception of the transfer or a whichever certificate
that tests the effective execution.
Shipment expenses change
according to the destination and the weight of the goods. They
are automatically calculated and indicated like independent
voice in the module of the order, after you have selected the
products to buy and the Country.
In case of breaking or manumission of the package, the customer
must refuse to withdraw it, contest it at the courier’s
arrival and communicate all that to F.LLI SILVERI SNC by
or fax number +39 0761.44.45.77.
The goods will be replaced and send again as soon as possible
without no additional costs for the customer.
If the demanded products are not temporary available F.LLI
SILVERI SNC will immediately inform the purchaser about the
availability of the commanded article and the times previewed
for the delivery by e-mail, refunding, in case of demand, the
sum eventually poured for the supply not executed.
Payments
F.LLI SILVERI SNC offers
to the customers the possibility to choose between different
forms of payment:
Credit card
It represents the more
comfortable and used typology of payment for the purchases
on-line.
For the management of this type of transactions, F.LLI SILVERI
SNC uses “BANKPASS”, an extremely sure service
realized by Inter-bank Services - Cartasi Group. This system
allows to the store to acquire only the personal data of the
customer (name, last name, address, etc) necessary for the
shipment of the goods, while the sensitive data (paper number,
expiration, etc) are proceeded on the sure server of Bank Sella,
using protocol SSL3 and cryptography to 128 bit (the standard
of security more elevated with the certification server).
BANKPASS sends these data in authorized international circuits
and gives back only the result of the transaction, F.LLI SILVERI
SNC never knows the sensitive data of the customer’s
credit card.
This service separates the necessary operation of verification
of the credit card from the transaction, so during the order
Bank pass will control the validity and the availability of
the customer’s credit card, while the amount of the purchase
will be debited after the shipment of the goods and only for
the goods effectively sent.
All the purchases on this web site are protected by the protocols
of emergency VBV and Secure Tails.
 
Banking transfer
The customer can also
pay through anticipated banking transfer addressing it to F.LLI
SILVERI SNC and indicating the number of order assigned at
the moment of the purchase.
In this case, the shipment of the
goods is carried out after the transfer’s receipt or
after the receipt of a test that demonstrates the effective
execution.
In order to avoid the slowness of the banks’ times and
to accelerate the shipment operations, it is advised to send
via fax, number +39 0761.44.45.77, copy of the order of transfer
issued by the bank.
Mark (only for Italy)
The customer can pay the
goods acquired directly to the shipper once delivered. This
possibility of payment is only for the goods sold in Italy.
Right
of recess
The Italian norm, with
the Legislative Decree n° 185 of 22 May 1999, establishes
that the consumer can withdraw from the purchase, without penalty
and without obligation to give any justification, in the term
of 10 (ten) work days from the day of receipt of the acquired
goods.
You can exercise your right of recess sending, during the
established period, a registered letter with reception warning,
to this address: F.LLI SILVERI SNC Via Martana km. 0,700 -
01017 TUSCANIA.
The communication can be send, within the same time, with a
fax to the number 0761.44.45.77 or by
,
but it must been confirmed by a registered letter with reception
warning, at the same address, within the following 48 hours.
The communication must contain: the explicit customer’s
will to exercise the right of recess, the order’s number
issued at the moment of the purchase, the indication of the
products for which the restitution has been demanded and the
banking coordinates of the checking account where you desire
receive your refund.
The costumer must resend to the sender, with the same courier
that has delivered the products, the integral merchandise in
his package with his joined document enclosed at the delivery.
Within 30 (thirty) days from the receipt of the communication
in which the consumer expresses the will to exercise the right
of recess and however after the restitution of the good, F.LLI
SILVERI SNC will refund him, free of charge, the amount paid
in invoice with the banking transfer.
The right of recess is applicable
only to purchasers (physical persons) that don’t act for their own business activity,
and it can’t be exercised for those products that can’t
be send again or risk to damage or deteriorated quickly.
The only expenses due from the consumer for the exercise of
his right of recess are those of the good’s restitution
to the sender.
The
security of the purchases
F.LLI SILVERI SNC pays
attention to the problem of security, using sure and tested
solutions, with technologies and partners of world-wide level.
In order to have the maximum of protection, also the personal
data used for the shipment of the goods (name, last name, address,
etc), and transmitted by the customer during the order are
acquired in a protected modality on a sure server, using mechanisms
of cryptography and protocol SSL (Secure Socket Layer).
For the management of this type of transactions on-line, F.LLI
SILVERI SNC makes use of “BANKPASS”, an extremely
sure service realized from Inter-bank Services - Cartasi Group.
This system of payment allows to the purchaser, when he confirms
his intention to pay with his credit card, to give his sensitive
data (paper number, expiration, etc) directly and exclusively
in an appropriate page of payment on a sure server.
Bankpass conveys these data in international authorized circuits
and give back to F.LLI SILVERI SNC only the result of the transaction,
visualizing for the purchaser one answer page in order to inform
him of the good outcome of the purchase.
With this system the concerning data of the credit card pass
only inside the inter-bank circuit with a highest degree of
the protection, without the store or the provider service that
manages it knows that.
The customer can personally verify the truthfulness and the
validity of the certifications concerning the security that
the servers have obtained from the competent organs, click
on the padlock or on the logo of the certifying agency present
in the web.
Privacy
The Italian norm, with
the Law n° 675 of 31 December 1996, establishes the modalities
and the guarantees for the treatment of the customers’ acquired
personal data.
According to this Law, company F.LLI SILVERI SNC, informs that:
- the collection and the treatment
of the personal data have the exclusive purpose to carry
out the purchase’s orders
and supply to the implementations connected to the economic
activity of the company;
- the personal data will be deal in the respect of the mentioned
Law, in a right correct and confidential way;
- the transfer of the personal data is obligatory because it
is indispensable to execute the sale contract and fulfil the
fiscal implementations previewed from the law;
- an eventual refusal to the shipment of the personal data
would involve the impossibility to carry out the shipment of
the goods and to complete all the necessary procedures of sale,
stopping the commercial transaction;
- the data could be communicated to external subjects, for
the development of specific assignments connected to the execution
of the orders (delivery goods, accounting, fiscal implementations),
and to the Banks for the management of the proceeds and the
payments;
- the data could be used, from F.LLI SILVERI SNC, in order
to send promotional information about initiatives, events,
discounts, new products;
- the customer can accede to his personal data anytime free
of charge and writing to F.LLI SILVERI SNC or sending an email
to the
, he can ask for a written confirmation
of their existence and their purpose, ask for the cancellation,
the transformation in anonymous shape or the block, in case
of law violation; he will be able moreover to ask for the modernization,
rectification or integration, or he can oppose to their treatment
for legitimate reasons or commercial purposes;
- the owner of the treatment of the data is company F.LLI SILVERI
SNC.
Exclusion
of responsibility
Company F.LLI SILVERI
SNC does not give guarantees of any type for eventual errors
and omissions about the information on this web site and it
has the faculty to add, cancel or modify them anytime and without
warning.
In no circumstance, company F.LLI SILVERI SNC could be in charge
of damages, losses of profits or other, deriving from the use
or from the inability to the use of the present material in
this web site.
Company F.LLI SILVERI SNC is not in charge, in any way, about
the contents and the risks deriving from the use of other web
site, that you can enter from F.LLI SILVERI SNC through external
connections (link).
Applicable
law
All the contracts concluded
with F.LLI SILVERI SNC are improved in Italy and are subordinate
to the law provisions of the Italian Republic.
For whichever controversy will be competent the Court of Viterbo,
or the Court of the place of residence or the place of domicile
of the customer, if he lives in the Italian State.
Copyright
and marks
All the material on F.LLI
SILVERI SNC is of exclusive property of company F.LLI SILVERI
SNC and is protected by the Italian and the international laws
that regulate the copyright.
No logo, diagram, text, sound or image of this web site can
be: modified, copied, reproduced, published, added, sent or
distributed without the written consent of F.LLI SILVERI SNC
company.
All marks recorded and the names of the products published
on this site belong to the legitimate owners.
Copyright Silveri Marbles - All rights reserved - Information
on privacy - the Contacts. |
